Terms and Conditions
We’re lemerge.com LLC (company number 68533), a company registered in Qatar. When you shop with us (or access our services, and our websites), these terms apply. By accessing the website, you confirm your understanding of the Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.
About you:To shop with us, you need to:
- be at least 18 years old or under the supervision of a parent or legal guardian;
- have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
- be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Use of site:
Certain services and related features that are available on the site may require registration or subscription. You should register or subscribe for those services and related features, you agree to provide update to date, accurate and correct information about yourself, and to promptly update such information if there are any changes. Users of the Site are solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under account. Furthermore, you must notify us of any unauthorized use of your password or account. The site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
Placing an order:
When you place an order, you should receive an acknowledgment e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – If this happens to you and you think we’ve made a mistake, – get in touch with Customer Care and they’ll be happy to speak to you about it.
Prices and product descriptions:
Our employees may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or canceling it.
If we can’t get in touch with you, we will treat the order as canceled. If you cancel and you’ve already paid, we will refund you in full.
Prices shown on the site are in Qatari Riyals or US Dollars and are exclusive of VAT. Customers will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from the courier agency or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If customer did not pick the package from courier agency and the items were returned to us any additional cost will not be refunded to the customer and will be deducted from the order refund value.
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
We accept Visa, MasterCard and any other methods advertised on the site from time to time. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Le Merge Fashion, we will not be liable for any delay or non-delivery. We take reasonable care to make our site secure. All credit/debit card transactions on this site are processed using Simplify, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple, and secure, Le Merge Fashion uses Secure Socket Layer (SSL) . Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
Le Merge Fashion insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Le Merge Fashion, and transfer of responsibility in the same way. Please note that we aim to dispatch all orders within 3 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Le Merge Fashion is not responsible for any delays caused by shipping provider or destination customs clearance processes.
Returns and refunds:
You have 21 days to return an item from when it’s delivered (we strongly recommend that you get proof of postage). Returned item must be in the original packing, unused and in the original conditions. If it’s in unsuitable condition or worn, we won’t be able to give you a refund and we may have to send it back to you. If you'd like a refund for your goods but you can't return them to us for any reason, then a refund for those goods will be at our discretion.
There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us. We'll refund the price you paid for your item, including sale items back to your original payment method. The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way. We're not responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost. All returned items should be sent in their original condition and packaging including tags.
Accessories are not refundable nor exchangeable.
In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 21 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost. Depending on the options available in your country, you'll be responsible for the cost of returning any items.
We don’t offer exchange option, is case if you would like to replace the item or change the size or color, please return your unwanted item, and place a new order.
If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
Orders shipped to Qatar:
Exchange is allowed within 14 days and refund is allowed within 7 with original receipt. Items must be in their original condition: unused, unaltered having the original tags attached. Accessories are not refundable nor exchangeable.
we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Le Merge and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Le Merge's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Things you shouldn’t do
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Le Merge Fashion customers the best service, so we take them really seriously. Le Merge Fashion will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
and you’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').
you agree to indemnify, defend and hold harmless Le Merge Fashion, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Intellectual property, software and content:
Le Merge Fashion owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Le Merge Fashion logo or any Le Merge Fashion brand or trade mark (or any marks which are colorably similar) without our express permission.
Linking to this Website:
It’s fine for you to link to lemerge.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by Le Merge Fashion where none exists.
Our Website must not be framed on any other site without our permission.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Le Merge. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Le Merge.